Refund Policy

At VESTA Insoles, customer satisfaction is important to us. We offer a 30-day full refund policy, allowing customers to request a refund within 30 calendar days of receiving their order, with no questions asked.

1. Refund Eligibility

Customers are entitled to request a full refund for any purchase made through our website, provided that the request is submitted within 30 days from the date of delivery.

We do not require any explanation or justification for refund requests made within this period.

2. Conditions for Refund

To be eligible for a refund:

  • The refund request must be made within the 30-day refund period;

  • The product must be returned to us in accordance with our return instructions;

  • The item must not be intentionally damaged, misused, or altered beyond normal use.

3. Free Refund Process

Refunds under this policy are offered free of charge. No return handling or restocking fees will apply.

Once a refund request is approved, we will provide the customer with the necessary instructions to complete the return process.

4. Refund Method

All approved refunds will be issued to the original payment method used at checkout.

We aim to process refunds within [5–10] business days after receiving and inspecting the returned item. The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

5. How to Request a Refund

To request a refund, customers should contact us at:

info@vesta-insoles.com

Please include the following information:

  • Full name

  • Order number

  • Email address used for the purchase

Our team will then provide the next steps for the refund process.

6. Damaged, Defective, or Incorrect Items

If a customer receives a damaged, defective, or incorrect item, they should contact us as soon as possible at info@vesta-insoles.com We will review the issue promptly and arrange an appropriate resolution.

7. Non-Exclusion of Statutory Rights

This Refund Policy is in addition to any rights available under applicable consumer protection laws. Nothing in this policy is intended to limit or exclude any mandatory legal rights.

8. Contact Information

For any questions regarding this Refund Policy, please contact:

VESTA LABS, LDA

Email: info@vesta-insoles.com