Return Policy

At VESTA Insoles, we want you to feel confident when trying our products. If you are not fully satisfied with your purchase, we offer a 30-day free return and full refund policy, with no questions asked.

1. 30-Day Risk-Free Return

You may return your order within 30 calendar days from the date of delivery and receive a full refund, free of charge.

We do not require any justification for your return. If you decide that the product is not right for you, simply contact us within the 30-day period and we will assist you with the return process.

2. Eligibility for Returns

To be eligible for a return under this policy:

  • The return request must be made within 30 days of delivery;

  • The product must be returned to us;

  • The item must not be intentionally damaged or altered beyond normal use.

We aim to keep this process simple and customer-friendly.

3. Free Returns

Returns under this policy are completely free of charge.

If your return is approved, we will provide instructions for the return shipment. Where applicable, we may provide a prepaid return label or arrange the return directly.

4. Refunds

Once the returned item is received and processed, we will issue a full refund to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after the returned item is received, although the exact timing may depend on your payment provider.

5. How to Request a Return

To request a return, please contact us at:

info@vesta-insoles.com

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

Once we receive your request, we will provide the next steps.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@vesta-insoles.com so that we can resolve the issue promptly.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis. Please contact us and we will do our best to assist you.

8. Consumer Rights

This Return & Refund Policy is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes any statutory rights that may apply.

9. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

VESTA LABS, LDA

Email: info@vesta-insoles.com